QUALITY POLICY

We respect, preserve reputation and closely connect with customers with the best quality of translation.

Quality Statement

Ensure open, honest and prompt response between our company and clients
▶ Perform collaborative services with experienced professionals able to provide quality work
▶ Ensure that translation work is performed only by qualified translators, translating only into their mother tongue
▶ Have and/or make available the necessary technical and logistical infrastructure to fulfill each task as outlined in
client’s project
▶ Adhere to the quality standards and processes defined by the client and/or this manuals
▶ Meet all deadlines as defined in project schedules and agreed between our company and clients
▶ Respect the terms and conditions agreed between our company and clients
▶ Guarantee that all project-related materials remain strictly confidential
▶ Give the client all the assistance and service as defined by client’s PM
▶ Improve services quality continuously
▶ Ensure error tolerance as agreed with clients or defined by Quality manual

Language Quality Assessment Target

Translation: QA1: Correctness > 99.2%
▶ Editing (100% by internal resource): QA2: Correctness > 99.6%
▶ SME Check
▶ Proofreading (check with printed materials)
▶ Final QA (Sample check): QA3: Correctness > 99.8%